Notemates

Notemates was an AI-powered SaaS platform designed to transform call center operations through intelligent automation. The system provided real-time transcription, sentiment analysis, and automated note-taking for customer service representatives, dramatically reducing the administrative burden of call documentation. We built natural language processing pipelines that could extract key information from conversations, generate structured summaries, and flag important issues for management review. The platform integrated seamlessly with existing call center software, helping teams improve response times and customer satisfaction while reducing operational costs.